On the day of the new school year, we receive a paper with an identifier and an activation code. Three days later, we still can’t log in. The problem rarely comes from the password itself, but rather from the phone number registered in the school file.
The phone number in the school file blocks ENT activation
Before even attempting to log in, you must ensure that the phone number registered by the institution is correct. Parental activation via SMS and password recovery depend on this number. An outdated number, one from a former provider or a spouse, prevents any validation without the error message being explicit.
The reflex to have from the first week of school: contact the administration to confirm the number associated with the file. It’s a two-minute process that avoids days of blockage. If the number is incorrect, only the institution can correct this information in its administrative database.
A detailed guide to this procedure can be found by taking your first steps on Campus Recrutement, which describes the activation process step by step.
Activating the parent ENT account via EduConnect
In several academies, EduConnect is gradually replacing local identifiers. In Normandy since the 2024-2025 school year and in Auvergne-Rhône-Alpes since 2023-2024, this portal serves as a common authentication point for ENT, Pronote, and the Education National’s online services.
Thus, we have a single username-password pair for all these platforms. EduConnect centralizes access to ENT, Pronote, and online services with a single username-password pair. The account creation takes place on the EduConnect portal itself, not on the regional ENT page.
The concrete steps for the first connection
- Go to the EduConnect login page (the address is provided in the institution’s letter or on its website) and choose “Activate my account”
- Enter the identifier and activation code received on paper, then validate via the SMS sent to the number registered in the school file
- Set a new personal password, provide a backup email address, and accept the usage charter
- Once logged in, check that the child-parent link appears in the dashboard
If the page displays an error after entering the activation code, the problem often comes from the browser. Some cache configurations or extensions block the redirection between EduConnect and the regional ENT. It is recommended to test with a different browser or in private browsing before contacting support.
Linking multiple children to a single parent ENT account
There is no need to create an account for each child. A single parent account groups all family links, provided that the links are correctly declared by each institution. This is a point that regularly causes issues when children are enrolled in different institutions.
If a child does not appear in the account, it means that the relevant institution has not yet registered the parental link in its database. You should then contact the administration of that institution directly, not the one where the account was originally created.
Case of blended families
Two legal guardians can each have their own EduConnect account linked to the same child. Feedback on this point varies by academy, but the general principle remains that each legal guardian identified in the school file can activate independent access.
Resolving the most common ENT connection errors
Once the account is activated, some parents find themselves facing a blank page or a redirection error when trying to access the ENT. Redirections between EduConnect and the regional ENT are sensitive to the browser used. Ad-blocking extensions and strict cookie settings can interrupt the authentication process.
Three checks to make in order:
- Temporarily disable browser extensions (ad blockers, built-in VPNs) and try logging in again
- Clear the browser’s cache and cookies, or open a private browsing window
- Check that the ENT address used is indeed the one provided by the institution (each region, sometimes each department, has its own URL)
If the problem persists after these checks, it is likely a server issue with the ENT. The first weeks of September concentrate nearly all activations, and ENT platforms experience peak loads at the start of the school year. Trying again outside of peak hours, early in the morning or in the evening, often resolves the problem without technical intervention.
Configuring the ENT mobile app after activation
Most ENTs offer a mobile app (ONE Pocket, NEO Pocket, or the region-specific app). Installation occurs after the account is activated on a computer, not before. Attempting to log in on mobile without first setting the final password via a standard browser generates errors.
In the app, you will find messaging with teachers, the homework diary, and absence notifications. Activating push notifications upon the first mobile connection ensures that you do not miss urgent messages from the institution.
A point of caution concerns children’s accounts: on the same phone, you must log out of the parent account before connecting the student account, as ENT apps do not always manage simultaneous multi-account access.
Activating an ENT account rarely takes more than ten minutes when the phone number in the school file is up to date. The real time-saver at the start of the school year is to verify this information even before receiving the identifiers.
